Who’s in charge in your relationship with your clients?
Is it you? Or them??
It’s really easy to start out as helpful, supportive and responsive and before you know it to feel as though that has been turned into you being a whipping boy / girl / person who’s totally undervalued by customers.
It’s so important to actively manage your customers so that they don’t take charge and start managing you. But I know that so many people worry that setting boundaries and defining exactly how things work will come across as bossy or aggressive.
But here’s the thing – customers LOVE to be managed. Because it makes their life so much easier!
Which is why this vlog shares a series of steps you can take so that you’re managing your customers rather than them managing you
So tell me … have you ever had a bossy client who thought they were in change??

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