Difficult Customers?
I have a guilty secret to reveal! 😲
I really enjoy helping my clients to deal with their difficult customers. Not because I love a good argument or creating a bit of drama (the world has waaaaay more than enough of that right now!)
It’s because I see how often my own customers waste time, energy and headspace worrying about those difficult customers. And in some cases, neglecting their really good customers because they’re the ones who are so easy and undemanding that it’s easy for them to go unnoticed.
Whether it’s helping people draft an email to a needy / over-demanding / high-maintenance / PITA client; or giving advice on how to chase in late payments, I have a bit of a secret super-power in helping clients to handle these situations in proactive, constructive ways and showing them they don’t need to put up with these difficult punters.
The thing with difficult customers is that they can be a mahoosive drain on your business in so many ways.
But recognising a duffer and doing something about it are two really different things aren’t they?
The first part of the problem is acknowledging to yourself that a customer is difficult. Because occasionally someone is just an obvious and undisputable moron. We can all spot those!
But more often than not a difficult customer isn’t difficult 100% of the time. And they’re not all idiots either – sometimes they’re really nice people who you genuinely want to help. It’s like there’s a cunning plan at play to stop you easily identifying your duffers so you can tell them to bog off!
It’s a tricky area of business without a doubt.
Which is why I’ve shared tips in this week’s video about how to handle your difficult customers, even the ones you’re tempted to just keep putting up with because they’re not THAT bad really!
So please take a watch, and find out how to turn those niggly customers into much better ones, and what to do about the ones you secretly know you really need to get rid of!
And of course if this hits a nerve but you know you won’t be able to tackle this on your own, take a look at the different ways I can support you here, then use the website contact page to arrange a chinwag with me: https://taylory.co.uk/how-i-can-support/
